Delivery and Returns

DELIVERY

Delivery is free on all orders in the UK over £9.99 (excluding the Channel Islands).

We aim to despatch all orders within 2 working days. Personalised items will take longer, usually 5 working days, but the lead time will be included in the product description.  If your order is going to be delayed we will let you know and give you the option to cancel if you wish.

Delivery will be 2-3 working days, normally using Royal Mail, but we occasionally use Hermes.  Bulkier/heavier items will be despatched using DPD 48 hour service.  We do not offer any expedited shipping options.

We do not ship outside the UK, and any orders placed for delivery overseas will be cancelled and a refund issued.

If you have not received your delivery within 7 working days of having received your despatch email, please contact us either by telephone, email or by using the “Contact Us” button on the website so that we can investigate with our courier.  If your delivery has been lost, we can offer either a replacement or a refund.  We find that generally Royal Mail and DPD are very reliable and we have very few lost or damaged deliveries.

Please note that, wherever possible, we recycle our packaging materials.  This is to help keep our costs and therefore our prices to our customers as low as possible, but also to help the environment. Please therefore, do not be concerned if your parcel arrives in previously used packaging, we always strive to pack our deliveries as securely and safely as possible in order to reduce the risk of damage in transit.

RETURNS & REFUNDS

If you change your mind

Under the UK Consumer Contracts Regulations you have the right to cancel your order.  To do so you must inform us in writing within 14 days from the day of receipt of your order, either by post or email using the contact details shown above, or by using the “Contact Us” button on the website.  You then have a further 14 days to return the goods to us at UK Homeware Ltd, Unit 6 , Alan Bray Close, Hinckley, Leicestershire, LE10 3BP.  You are responsible for the cost of returning the goods to us, and they must be received in the original condition with the packaging undamaged. 

A refund will be issued within 14 days of receiving the goods back from you, or receiving evidence from you that the goods have been returned (a proof of postage receipt from your chosen carrier). A refund will also be made of any basic delivery charges you may have paid. A deduction can be made by us if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

If your goods are faulty or damaged

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund – within 30 days from the date you take delivery of your product.

However, we would kindly request that you inform us in writing within 7 days of receiving your goods if they are faulty or damaged, to allow us to resolve your problem quickly.  You can contact us either by post or email using the contact details shown above, or by using the “Contact Us” button on the website. We may ask you to provide photographs of the goods, in which case they may not need to be returned, and we may be able to issue a refund or provide a replacement based on those photographs.  If you are unable to provide photographs, or we feel that we need to inspect the goods or need to forward them on to our supplier, we will provide you with a pre-paid postage label via email for you to return them to us.  We will then issue a refund or provide a replacement.

Personalised items

We cannot accept returns for personalised items unless they have been incorrectly engraved, or are faulty or damaged as they have been made especially for you.  You have the option on the website to request a proof before confirming your order; we strongly recommend that you take up this option, as mistakes cannot be rectified later.