Privacy Policy

UK Homeware Ltd takes the security of your personal information very seriously and is committed to making sure your personal information is protected at all times. 

What is the purpose of this Privacy Notice?

The purpose of this Privacy Notice is to provide you with a clear explanation about how your personal information is collected and used during your interaction with us, as well as your rights in relation to your personal information.  This Privacy Notice applies to any of our “trading as” names, including “lasercraft”, “fandomonium” and “personalisedfor”.

How to contact us

If you have any questions regarding this Privacy Notice or our use of your personal information, please contact us as follows:

  • Email: info@ukhomeware.co.uk
  • Post: UK Homeware Ltd, Unit 6 Alan Bray Close, Hinckley, Leicestershire, LE10 3BP
  • Phone: 01455 636060

Lawful basis for processing personal data

For the purposes of GDPR we are both the data controller and the data processor when we sell to our retail and trade customers.  This can be either with a direct transaction, through a variety of on-line selling platforms or through our website providers, Shopify and Squarespace.  The lawful basis under which we process data received from our customers is that of “Contract” – where processing is necessary in order to answer your enquiries and fulfil your orders. 

What personal information does UK Homeware Ltd collect?

The information we receive is voluntarily submitted by our customers either before or at the point of sale.  The data we receive can include name, address, email, telephone number, details of the item to be purchased and payment details.

We will not ask for, and do not intend to collect, any sensitive personal information about you.

We do not hold customer’s financial information; this is held securely by our third party service providers.

Why does UK Homeware Ltd collect personal information?

We need to know basic personal information about you in order to provide you with the goods or services you order or information about the goods or services you may supply to us.

How is your personal information protected?

UK Homeware Ltd will hold your personal information securely using appropriate technical and organisational measures and will not disclose your information to anyone who does not have an official connection to the company, or to any person or entity outside the United Kingdom.

We may share information if a customer asks us to, we have the customer’s permission to do so, we are required or permitted to do so by law or it is required by law enforcement, fraud prevention or credit reference agencies.

We may share buyer personal information with our suppliers and third party service providers in order to fulfil customers’ orders.  Information about how our third party providers protect your information can be found on their websites. 

We do not sell or rent personably identifiable information to any third party for any purpose.

How long does UK Homeware Ltd keep personal information?

Your personal information will be kept for no longer than is reasonably necessary for the purposes set out in this Privacy Notice, unless it is required to be kept longer by law.  There is a legal requirement for accounting information to be retained for a period of 7 years, and your personal information may form part of this.

Who are our third party service providers?

Our third party service providers may include but are not limited to: Amazon, Ebay, Etsy, Hermes, DPD, Royal Mail, iZettle, PayPal, Shopify, Squarespace and Google Analytics.

What are your legal rights?

You have a number of legal rights surrounding your personal information, including:

  • the right to access and copy your personal information;
  • the right to obtain correction of any inaccurate or incomplete personal information;
  • the right to have your personal information deleted;
  • the right to restrict or object to the processing of your personal information;
  • the right to withdraw any consents you may have given us.

Please contact us if you would like to exercise any of your legal rights.  We will respond to any rights that you exercise within one month of receiving your request.  However, we have the right to refuse or charge for requests that are manifestly unfounded, excessive and repetitive.

How do you lodge a complaint?

If you have a complaint regarding how we have managed your personal information, please contact us using the details above.

You also have a legal right to lodge a complaint with the Information Commissioner’s Office www.ico.org.uk

Does UK Homeware Ltd update this Privacy Notice?

We may change the content of this Privacy Notice from time to time without notice to you.  You should check this Privacy Notice periodically to ensure that you are aware of the most recent version. 

This Privacy Notice was last updated on 25th March 2019.